Point of Sale Restaurant
Overview
A unified POS and Kitchen Display System designed to streamline order management between front-of-house and kitchen teams. The system focuses on speed, clarity, and operational efficiency, enabling restaurants to take orders quickly, customize items easily, and reduce kitchen errors during peak hours.
My Role
- End-to-end UX/UI design for POS and KDS
- Workflow and interaction design for high-pressure environments
- Visual system design optimized for tablet use
- Collaboration with product, kitchen, and engineering teams
Problem Statement
Restaurants often struggle with slow order entry, miscommunication between service staff and kitchen teams, and errors caused by handwritten notes or fragmented systems. These issues lead to longer wait times, incorrect orders, and reduced customer satisfaction—especially during high-traffic periods.
Solutions
The solution focused on speed, accuracy, and clarity, critical for restaurant operations.
Key Features & Highlights
- Touch-Optimized Menu Browsing: Large tap targets and visual cards for fast selection.
- Item Modifiers & Notes: Easy customization without clutter or confusion.
- Real-Time Order Summary: Clear visibility into selected items, quantities, and table details.
- Kitchen-Ready Handoff: Orders sent instantly with structured details for KDS.
The Results
- Faster order entry during peak hours
- Reduced kitchen errors and miscommunication
- Improved staff confidence and efficiency
- Better dining experience through accurate and timely service
Conclusion
The Restaurant POS & Kitchen Display System transforms complex restaurant operations into a fast, reliable, and intuitive workflow. By focusing on usability under pressure, the system helps teams serve customers efficiently while maintaining accuracy and consistency.
